BOOKING FEES

Bookings can be made easily via my online booking system. To secure your booking, a non-refundable fee of £35.00 is required which is deducted from your bill at the end of treatment.

Booking fees must be received within 48 hours to confirm your appointment, unpaid bookings will be re-released.

CANCELLATION POLICY

Please arrive on time for your appointment.

If you arrive 15 minutes late or more, there may no longer be sufficient time to provide a safe and appropriate treatment. The appointment will therefore normally be treated as a no-show. The appointment fee may be payable and any outstanding balance will need to be settled before another appointment can be booked.

If you need to cancel your appointment, please give at least 48 hours' notice.

Where an appointment is cancelled with less than 48 hours' notice, or is missed without notice, you may be charged up to the full appointment fee to reflect the time that was reserved for you and the loss caused by the late cancellation. Where I am able to fill the appointment with another client, I will take this into account when deciding whether a cancellation charge is due.

If you wish to reschedule an appointment with less than 48 hours' notice, your existing non-refundable booking fee will be forfeited and a new booking fee will be required to secure the replacement appointment.

I understand that genuine emergencies and unexpected circumstances can occur. Any cancellation charge will therefore be applied reasonably and individual circumstances may be taken into consideration.

Any outstanding cancellation or no-show charges must be settled before further appointments can be booked.